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Shipping-policy
Total Delivery Time = Processing Time + Shipping Time
All estimated/typical delivery times are derived from real data from past orders. These are approximate times and are for reference only.
Processing
The processing time begins on the day you place your order. It usually takes 1-3 business days to process your order. Once we process it, we can ship it.
Shipping
Country Condition Cost Processing Time Shipping Time
Germany
All Products Free 1-3 business days. 5-10 business days.
Switzerland All Products Free 1-3 business days. 5-10 business days.
Austria All Products Free 1-3 business days. 5-10 business days.
Please note:
During holidays, shipping may be delayed; manufacturers and courier companies limit their operations. This is beyond our control. Regular operations will resume immediately after the holidays.
Incorrect address information, customs clearance procedures and other issues may cause a delay in delivery.
Tracking your order
When your items are dispatched, you should receive a notification from us via email with a tracking number.
If you haven't received one or the tracking number isn't working, that's no problem. Contact us and we'll fix it!
Delivery people
For our German customers, we use DHL.
Changing your address
We are unable to change the delivery address once the shipment is already on the way. If you would like to change the delivery location of your order, please contact us within 24 hours of placing your order at support@jarlank.com de or call us at +49 40 80813473. Please note that we process and dispatch orders within one business day of placing the order.
Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please see our refund policy if an order has already been dispatched.
Unexpected delays
Delivery may take longer than the standard shipping times stated here. Please contact us if your package takes TOO LONG (and outside the time frame we specified) to arrive to you and we will help you resolve any situation that is within our control!
Package damaged in transit:
If you find a package damaged, please reject it and contact our customer service. If the package was delivered without your presence, please contact customer service to clarify further steps.
For inquiries:
Business hours:
Monday - Friday: 9:00 AM - 6:00 PM CET.
Saturday - Sunday: Closed.
Holidays: Closed.
If you have any further questions, please contact our customer service at
Email: support@jarlank.com
Telephone: 11736740